Area operations manager

Job Description

• Assist in the development and execution of Food & Beverage operational strategies that drive business growth, enhance guest satisfaction, maintain service excellence, and achieve profitability objectives.
• Support the preparation, monitoring, and achievement of annual budgets, sales targets, financial forecasts, and cost control initiatives to maximize operational performance.
• Oversee the day-to-day operations of assigned outlets to ensure efficient service delivery, optimal staffing levels, operational consistency, and compliance with company standards.
• Lead, train, coach, mentor, schedule, and evaluate outlet personnel while fostering a high-performing, customer-focused, and engaged workforce.
• Conduct regular operational audits of dining areas, kitchens, storage facilities, and service stations to ensure compliance with food safety, sanitation, hygiene, and quality assurance standards.
• Monitor food preparation, product presentation, inventory accuracy, stock availability, and overall product quality in coordination with the Production Cook and Production Department.
• Collaborate with Management in developing menu enhancements, promotional campaigns, and service improvement initiatives that elevate the guest experience and increase sales and profitability.
• Monitor outlet financial transactions, cash handling procedures, bill settlements, daily sales reports, and operational documentation to ensure accuracy, accountability, and internal control compliance.
• Analyze sales performance, labor productivity, food cost, inventory variances, and other key operational metrics, and recommend corrective actions to improve overall business performance.
• Review guest feedback, customer complaints, and satisfaction surveys, implementing timely corrective and preventive measures to continuously improve service quality.
• Resolve customer concerns professionally and efficiently, escalating complex or unresolved issues to the Operations Manager when necessary.
• Ensure consistent implementation and continuous improvement of company policies, standard operating procedures (SOPs), service standards, operational controls, and regulatory compliance across all assigned outlets.
• Coordinate effectively with Production, Human Resources, Finance, Marketing, Purchasing, and other support departments to ensure seamless business operations.
• Prepare and submit accurate operational, financial, inventory, and performance reports within established timelines.
• Identify operational risks and recommend process improvements that enhance efficiency, productivity, customer satisfaction, and profitability.
• Perform other duties and special projects as assigned by Management in support of organizational goals.

Qualifications/Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Hotel & Restaurant Management, or a related field.
• At least 3–5 years of supervisory or managerial experience in the food and beverage, restaurant, or retail industry.
• At least 2 years of experience managing multiple store locations is preferred.
• Strong knowledge of restaurant operations, food safety, inventory management, and customer service.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and POS/reporting systems.
• Willing to travel frequently between assigned store locations.
• Possesses a valid driver's license (preferred if travel is required).
• Knowledge Requirements
• Store operations and branch management
• Sales and profitability analysis
• Inventory and cost control
• Food safety and sanitation standards
• Labor laws and HR policies
• Budgeting and financial reporting
• Customer service excellence
• Performance management and coaching
• Skills
• Leadership and people management
• Decision-making and problem-solving
• Coaching and team development
• Planning and organization
• Communication and presentation
• Data analysis and reporting
• Conflict resolution
• Time management
• Negotiation and vendor coordination
• Competencies
• Results-oriented
• Customer-focused
• Accountability
• Strategic thinking
• Operational excellence
• Adaptability
• Integrity
• Continuous improvement
• Business acumen
• Physical Requirements
• Able to travel between branches regularly.
• Able to work flexible schedules, including weekends and holidays when necessary.
• Capable of standing and walking for extended periods during store visits.

Work location

CITY OF MANDALUYONG, NCR, SECOND DISTRICT

Remarks

Ready to join the Halo-Halo Story Family? We'd love to hear from you! Send your updated resume to hr.halohalostory@gmail.com. Qualified applicants will be contacted for the next stage of the hiring process.

Apply now