Customer Service Representative | Fixed Weekend Off

No BPO Experience? We got you! Golden Snake Solutions Inc. is looking for friendly, reliable, and customer-focused individuals to join our growing team as Customer Service Representatives. If you enjoy helping people, solving problems, and being part of a supportive work environment, we’d love to hear from you.

• Start with Php 18,000 plus bonuses !
• Incentives up to Php 10,000 and more !
• Comprehensive Paid Training and Mentoring to set you up for success.
• Your Health Matters: Enjoy FULLY COVERED HMO benefits.
• Annual Pay Raises: Your hard work and loyalty are rewarded!
• Fueled for Success: Free daily meals and coffee to keep you energized every day.
• FIXED WEEKENDS OFF: Real work-life balance, not just a talking point.
• 20 Paid Time-Offs (PTOs): Rest is built into how we work.
• Quarterly Team Outings: Work hard, play harder!
• Supportive Culture: A professional work environment with a passionate team.
• Job Security: Stable, full-time employment from day one.
• Career Growth: Clear pathways to leadership opportunities.
• Employee Referral Bonus: Earn ₱5,000 for every successful friend you refer.

Your Role:

As a part of our Customer Service Team, your main responsibilities include:

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and resolve customer concerns
• Maintain a positive and professional customer experience
• Document customer interactions properly
• Follow company processes and quality standards
• Coordinate with internal teams when needed

What We’re Looking For:

• At least College level or Senior High School Graduate
• With or without BPO experience (experience is an advantage)
• Good communication skills (English)
• Customer-oriented with a positive attitude
• Ability to handle customer concerns professionally
• Can work in a fast-paced environment
• Fresh graduates are welcome to apply!
• Must be willing to work onsite in Cebu City and night shift schedule (11pm to 8am).