Sales Operations Supervisor

The Sales Operations Supervisor is responsible for leading and optimizing sales operations processes, analytics, reporting, and support functions that enable the sales organization to achieve its strategic and revenue objectives. This role manages a team of Sales Operations professionals, ensuring operational excellence, process standardization, knowledge transfer, and continuous improvement across all sales support activities.

The Sales Operations Supervisor partners closely with US-based business stakeholders and cross-functional teams to establish service standards, drive performance, improve operational efficiency, and deliver actionable business insights. The role is also responsible for talent development, team leadership, process documentation, and fostering a culture of accountability and innovation.

Key Responsibilities

• Oversee daily sales operations activities and ensure efficient support for sales teams and business stakeholders.
• Develop, implement, and continuously improve sales processes, policies, and procedures.
• Ensure operational activities are aligned with business objectives and customer expectations.
• Support sales planning, territory management, quota administration, sales enablement, and incentive programs as required.

• Lead, coach, develop, and motivate a high-performing Sales Operations team.
• Attract, recruit, onboard, and retain top talent while fostering employee engagement and professional growth.
• Develop local talent through structured coaching, training, and career development programs.
• Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback and mentorship.

• Establish and monitor key performance indicators (KPIs) and operational metrics to measure team effectiveness, service quality, and process performance.
• Prepare, analyze, and communicate sales reports, dashboards, forecasts, and business insights to leadership.
• Monitor pipeline performance, conversion metrics, revenue trends, and operational efficiency indicators.

• Collaborate closely with business unit stakeholders to establish, monitor, and exceed service level agreements (SLAs). Provide regular updates to stakeholders regarding team performance, operational improvements, and project initiatives.
• Build strong partnerships with Sales, Marketing, Finance, Customer Success, and other functional teams.

• Challenge existing processes and continuously seek opportunities to improve efficiency, quality, and scalability.
• Promote a culture of continuous improvement by identifying process gaps and leading improvement initiatives.
• Drive operational excellence through automation, standardization, and workflow optimization.
• Establish succession and contingency plans to minimize operational risks and disruptions.

Qualifications:

• Must be a bachelor’s degree holder
• Must have knowledge and experience in end-to-end sales operations work or any similar sales support work
• Must have at least 2 years of proven leadership or supervisory experience in multiple functional areas and business streams
• Must have a keen eye for details and the ability to manage data with accuracy and completeness
• Must have excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Must be dynamic or capable of balancing multiple priorities in various work areas
• Must be willing to work night shift
• Intermediate to advance skills in MS Excel
• Proficiency in MS Office suite and web-based applications
• Familiarity in sales commission platform is an added advantage
• Working knowledge in CRM platform or equivalent e.g. Salesforce, GCRM, etc.
• Quick learner and adaptable to new tools/AI technologies