Senior IT Manager - Taguig

What you will be doing

Albertsons Companies is seeking a highly experienced and dynamic Senior Manager to play a pivotal role in transforming the Technology and Engineering organization. This position will report directly to the Senior Director of Technology and Engineering and will be responsible in leading various technology operations functions such as:

• Application Support
• Application Maintenance
• Application Development
• Application Operational Requests and Enhancements
• Application Releases and Deployment
• Application Monitoring
• Application Vulnerability Management
• Application Decommission / Retirement
• Automation and Transformation

The Senior Manager manages and ensures day-to-day operation of a sub-function or function within a single country. This position, carries out the high level responsibilities representing the group / unit and reports to either sub-function heads or function heads who may or may not be located in the same country.

• Manages and leads a team through professional standard knowledge of all job areas within the function.
• Practical experience in several functional areas or concentrated knowledge of a particular discipline.
• Identifies problems and analyses complex issues to significantly improve, change or adapt existing methods and techniques.
• Designs, Develops, and implements operating policies, strategies and tactics on medium to long term planning.
• Assist in determining the strategic direction of functional area within their scope of operation.
• Tactical role which provides a marked contribution to defining the direction of new products, processes, standards of operational plans based upon business strategy, with a significant mid-term impact on business unit overall results.
• Involved in developing strategies.
• May have involvement in or lead some regional projects, but this is not the dominant part of their role.
• Time is split between operational and strategic activities.
• Advocate for high quality standards and compliance
• Ensures department business alignment (onshore / offshore).
• Strategic partners in driving the company-wide programs.
• Supports Employee safety, welfare, wellness, and health.
• Fosters teamwork.
• Manages multiple work streams.
• Self-starter with an ability to learn beyond formal training, aptitude for delivering quality service.
• Able to exhibit a high level of confidentiality.
• Excellent organizational / management skills.
• Must be able to identify and resolve problems in a strategic and efficient manner.
• Must be able to gather and analyze information skillfully.

As part of your team’s functions, you are responsible in ensuring the following:

• Quick resolution of customer-facing incidents through proper diagnosis, isolation and debugging of production issues.
• Actively drives post-incident root cause analysis efforts.
• Partners with development engineers by implementing corrections to problems associated with supported applications and the customers they serve.
• Provides technical guidance in the diagnosis of issues as they arise in support of critical applications.
• Drives collaboration sessions among IT and product groups to facilitate optimal performance, support, and operation of the relevant services or applications.
• Contributes to the design, implementation, and enhancement of critical services and applications.
• Performs proactive analysis and troubleshooting to predict and prevent production incidents.
• Defines, contributes, and implements performance monitoring capabilities for critical services or applications.
• Designs, configures, and implements automated monitoring rules and alerts.
• Participates in Production Turnover activities to bring new platforms and technologies into the environment.
• Interfaces with Engineering Managers, Developers, and Build Experts to understand the technology requested and the business complexities as they relate to IT requirements.
• Adheres to Incident, Problem and Change Management process & best practices.
• Maintain incident and problem ticket documentation.
• Prepares change documentation & implements fixes for recurring issues.
• Authors and maintains knowledge articles in ServiceNow based on actionable monitoring alerts.
• Provides knowledge transfer (KT) sessions amongst peers and offshore team members.
• Collaborates with key vendors on functional, performance and capacity improvements.
• Provides support for customer-facing activities that require 24x7 availability, including after-hors On-Call rotation activities.

• Mobile

o Bitrise: continuous integration and continuous delivery CI/CD

o Adobe experience manager (AEM) for content management

o ESFF enterprise feature flagged

• Web

o Java

o Spring boot

o Spring webflux

o HTML5 & CSS3

o AEM

• Ecommerce

o Scheduler : CRON, Stonebranch