Mandarin Speaker - Service Desk Analyst
Capgemini Manila Full-time
Job Requirements
- Proficiency in Mandarin Language (verbal and written) is required.
- Must be willing to work onsite at Mall of Asia Business Complex.
- Open to working in rotating schedules including graveyard shift.
- 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
- Must be able to work independently.
- Strong interpersonal, analytical and customer service skills.
- Ability to understand and follow oral and written instructions.
- Strong English (verbal and written) skills.
- Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
- Applies understanding and knowledge of information systems products and services to assist users.
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
- Coordinates referrals to appropriate technical, professional, or service personnel.
- Receives and prioritizes issues and forwards using appropriate escalation procedures.
- All other duties as assigned.
iSupport WorldwideManila
Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (On-site)
What is your mission?
We are looking for a Service Desk Analyst who delivers consistent Level 1 technical support to clinical...
ConnectOSMandaluyong, 6 km from Manila
Schedule: Monday to Friday (Flexible)
What are we looking for?
Skills Required:
• At least 3+ years' experience in a service desk environment or call centre.
• Demonstrated experience in leading a team of IT Service Desk and/or IT Operational...
Cobden and Carter InternationalTaguig, 12 km from Manila
Qualifications
Essentials/Must-Haves:
• At least 2 years' experience in an IT support, end-user support, or IT performance analysis role
• Experience working in an SLA-driven Service Desk or support environment
• Proficiency with BMC Helix, ServiceNow...