[ref. j9669002] Key Account Manager - Supply Ops, SPX Express

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

1. Performance Monitoring and Analysis

• Develop and track KPIs to assess the performance of service providers.
• Analyze performance data to identify trends, issues, and opportunities for improvement.
• Prepare regular performance reports and presentations for internal stakeholders.

1. KPI Implementation and Management

• Collaborate with service providers to define and agree on performance metrics.
• Implement a KPI and penalty system to ensure accountability and service quality.
• Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.

1. Relationship Management

• Build and maintain strong relationships with the service providers
• Address service provider concerns and feedback related to performance metrics.
• Facilitate communication between service providers and internal teams to ensure alignment on expectations.

1. Continuous Improvement

• Identify best practices and innovative solutions to enhance service delivery.
• Lead initiatives aimed at increasing operational efficiency.
• Contractual and Compliance Oversight
• Assist in the development and modification of contracts related to performance metrics and penalties.
• Ensure compliance with contractual obligations and performance standards.

1. Team Collaboration

• Collaborate with cross-functional teams to align on performance goals.
• Participate in team meetings and contribute to strategic planning related to mid-mile delivery.

Requirements:

• Proven experience as a Key Account Manager or in a similar role, preferably within the e-commerce or logistics industry
• Excellent communication and interpersonal skills, with the ability to build rapport effectively.
• Results-driven mindset with a focus on achieving and surpassing targets
• Ability to work independently as well as collaboratively in a team environment.
• A bachelor's degree in Industrial Engineering or other engineering-related courses is preferred.
• Amenable to being assigned to Podium, Mandaluyong