Service engineer

Job Description

Posted on 18 June 2026

The Service Engineer is in charge of all possible tasks responsible for the maintenance and correction of products that have been sold. They offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions.

Key Responsibilities:

• Responds to customer complaints to ensure resolution and proper follow-up.
• Analyze, inspect, and review findings to determine the solution to the problem that the customer demands.
• Completing Preventive, Maintenance and field modifications.
• Delivers items to clients on time.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Basic product troubleshooting, software demo, product installation, maintenance, and repair on designated equipment.
• Submit detailed reports on all work that is done for each product and the client’s feedback.
• Provides user training to clients on how to use the company’s products
• Make a Certificate of Completion and training attendance for the client's installation.
• Manage clients with information and procedures to address the inquiries, concerns, and requests for their products and services.
• Make user-training manuals for clients, and provide technical support remotely or on-site.
• Set up equipment and test contents for client rental bookings.
• Assist with any other tasks that may be assigned by the immediate head or the management from time to time.
• Accomplishes operations and organization mission by completing related results as needed.

• Bachelors or Masters Degrees in Electronics, Engineering Technology, or related field.
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email,
• MS Office and related business and communication tools.
• Being confident and reliable
• Understanding mathematical data
• Having good reasoning abilities
• Communicating and presenting data effectively
• Troubleshooting problems
• Being flexible
• High level of accuracy, efficiency, and accountability.

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

We Offer You:

• A competitive salary, commensurate with experience and qualifications.
• Monthly salary package inclusive of Paid Holidays and Government Statutory Benefits.
• A company-issued postpaid plan with a device.
• Monthly Meal Allowance.
• Opportunities for performance-based career advancement.
• Engaging company culture with meals, outings, team-building events, and a special Birthday Bash.
• Comprehensive Health Insurance (HMO) and Personal Accident Insurance.
• Discretionary Company Bonuses.
• A balanced workweek from Monday to Friday.
• Service Incentive Leave following regularization.

Become part of a company that values innovation, teamwork, and delivering exceptional digital experiences. If you're a goal-oriented individual with a passion for excellence, apply to join our team at Nvision Digital Solutions Inc.

Apply now