Customer Service Supervisor

Each project has been crafted with precision to engage, inspire senses, and provide comfortable living spaces.

As Golden Topper continues to grow, we are looking for a lot of great talents from different walks of life who can bring their individualities and creativity to strive excellence, attain rewards and achieve their full potentials with us.

DUTIES AND RESPONSIBILITIES

Job Description:

• Oversee customers journey from reservation date to after sales transactions
• Maintain a comprehensive client service monitoring report per client
• Facilitate handover process with the buyer / homeowner during the inspection, noting in detail, needed rectifications, if any, together with the engineer in charge & property manager
• Communicate with respective clients through email or telephone calls for necessary updates, construction status & progress of their respective units
• Able to provide general administrative support in liaising with clients concerns with another department
• Timely submission of reports to immediate superior & other departments as required
• Attend SBU meeting such as Sales & Marketing, Engineering, and any other related departments
• Attend to request to concerned departments and create Dingtalk, Sales System Ticket, and Workflow
• Manage process approval and disapproval of requests and send management disposition via email
• Monitors timeline of sending disposition letters to clients regarding approval and disapproval request.
• Monitors sending of birthday greetings to customers via email
• Monitors sending out informative emails regarding the projects, updates, promos, etc.
• Developing effective communication platforms for internal and external clients
• Conduct customer service workshops and presentations or any related training relevant to client journey within internal and external departments in contact with clients
• Develop surveys to measure client satisfaction for every sales transaction
• And all other duties and responsibilities which are not limited to these that may be assigned to you by the management.