Accounts Receivable Associate (Insurance/Healthcare) | Night Shift | Hybrid
Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone.Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business, but in the communities we serve.
With a highly engaged and innovative team, we don’t just optimize processes, we also create meaningful change.
What is the role that we need? We are looking for an Accounts Receivable Associate to join our team.
Role Overview:
The Accounts Receivable Associate is responsible for performing outreach to patients with outstanding balances under $100. This role requires a balance of empathetic communication and technical accuracy to verify ledger details, explain charges, and successfully collect payments.
Key Responsibilities:
- Patient Outreach: Conduct outbound calls to patients to discuss outstanding balances, verify identity (Name and DOB) in compliance with privacy laws, and request payment.
- Ledger Verification: Review the Advanced MD (AMD) ledger to ensure balances are accurate before outreach. This includes identifying charge slips, insurance payments, and write-offs.
- Payment Processing: Securely process payments using credit cards on file or by entering new card information provided by the patient.
- Inquiry Management: Confidently answer patient questions regarding account balances, payment history, and common insurance reason codes (e.g., deductibles, copays, coinsurance).
- Administrative Accuracy: Update the Patient Balance Spreadsheet (PBS) with accurate communication and disposition statuses. Add detailed notes in AMD summarizing all actions taken.
- Call Handling: Leave professional voicemails following specific HIPAA-compliant scripts and perform "warm transfers" to the Patient AR team for complex issues like payment plans.
Requirements:
- Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.
- Experience: At least 2-3 years of experience in BPO collections, medical billing, or customer service (preferably US-based healthcare).
- Communication: Excellent verbal and written English skills; ability to handle difficult conversations with professional empathy.
- Technical Skills: Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (Advanced MD preferred).
- Attention to Detail: High accuracy in reading financial ledgers and identifying discrepancies.