Day shift Customer Service Representative

Start Date: September

Company Overview

TGS BPO Incorporated is a business process outsourcing company providing customer service and support to clients across different industries. We focus on delivering efficient, reliable, and professional service to help businesses improve customer interactions and processes.

About the Role

We are seeking a Customer Service Representative to join our Cebu City team. You will be the first point of contact for customers, responsible for handling inquiries, resolving issues, and ensuring each interaction delivers a positive experience.

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Assist with resolving customer concerns or escalate as needed.
• Document customer interactions accurately in company systems.
• Collaborate with colleagues to provide consistent service delivery.
• Maintain knowledge of company products, policies, and procedures.
• Achieve performance targets related to response time, resolution, and satisfaction.

• First 30 days: Complete onboarding and training.
• By 60 days: Handle customer interactions independently.
• By 90 days: Consistently meet performance goals and support team improvements.

• Strong verbal and written communication skills.
• Customer-focused mindset with good problem-solving skills.
• Able to work effectively under pressure and handle multiple tasks.
• Prior customer service or call center experience is an advantage but not required.
• Comfortable with computer applications and able to learn new tools quickly.
• Willing to work flexible schedules, including weekends and holidays.

• Statutory benefits (SSS, PhilHealth, Pag-IBIG).
• Competitive compensation.
• Full-time employment with training and career growth opportunities.

• Do you want me to also create a shorter “job ad version” (like the style Seek prefers: About the Role / What You’ll Do / What We’re Looking For / Benefits) so it’s easier to scan for applicants?