[ref. i53158124] Manila - Customer Program Manager – Freight Operations
KMC Solutions Manila Full-time
Make your next big career move by applying as KMC Solutions’ next PROGRAM MANAGER
The position requires individuals who are independent, good interpersonal skills, agile, adaptable and has a curious mind to be creative in issue resolutions. Nippon Express Group is a global organization with presence in all continents, and we seek diverse individuals who can work a cross geographical and cultural boundaries.
On top of your salary, here are the exciting benefits you can look forward to:
- Gain experience to manage global customer program and collaborate with internal and external stakeholders in different region
- Exposure to different culture, country regulations and practices expanding employees experience as they progress in their careers
The main responsibilities of a PROGRAM MANAGER include:
- Management of customer KPI reporting, operational reporting, and issue resolution.
- Manage day to day reporting needs, look at trend analysis for operational concerns as well as provide solutions directly to customers and operational teams.
- Support account manager with process documentation, presentation materials for Monthly Performance Review (MBR)/Quarterly Business Review (QBR), and other customer program needs.
- Onboarding of new customer business using defined implementation methods and project skills.
To apply, you must be an expert on the following requirements:
- Customer service skill
- Familiar with Microsoft Office suite of applications, with emphasis on intermediate to advance Microsoft Excel skills.
- Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.
- Some experience in freight forwarding and/or logistics industry would be a plus.
- Organized and ability to articulate thoughts.
- Ability to perform under pressure and work with deadlines.
- Fluent in written and spoken English.
It will also be favorable if you are knowledgeable in:
- Sufficient skill for researching and manipulation of data analysis.
Work setup: Dayshift 9AM - 6PM | Onsite, Axis 1 tower, Alabang, Muntinlupa
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