Human Resource Generalist - Compensation and Benefits (For Pooling)

Location: Cebu, Philippines

This includes handling end-to-end processes related to government-mandated and private benefits such as SSS, PhilHealth, Pag-IBIG, BIR, HMO, and employee loans/contributions.

This role requires 3–5 years of relevant Human Resources experience, with proven expertise in managing Philippine statutory benefits and compliance. The ability to work onsite supporting a high-volume environment is essential. Previous experience in a call center setting is a plus.

Key Responsibilities:

• Primary support to Person Office (HR) Manager.
• Administers daily core Person Office (HR) services to employees and managers per corporate and site policies.
• Leads the processing, filing, and monitoring of employee government benefits including SSS, PhilHealth, Pag-IBIG, BIR (TIN registration/updates), and related contributions or loans.
• Coordinates employee enrollment, updates, and terminations with HMO and other private benefits providers.
• Maintains accurate and timely submission of mandatory reports and compliance documents to respective government agencies.
• Performs employee data management and record-keeping (electronic and hardcopy).
• Coordinates onboarding and offboarding processes.
• Manages Leave of Absence (LOA) requests in accordance with federal, state (PH), and company guidelines.
• Ensures proper communication of company policies and procedures.
• Supports employee performance evaluation processes.
• Provides employee relations support to supervisors and managers with guidance from the HR Manager.
• Ensures site/regional compliance with applicable labor laws and Workers Compensation.
• Assists with Unemployment Insurance reporting and compliance.
• Prepares and submits required HR reports and administrative documentation.
• Champions company guidelines and policies.
• Performs all other HR tasks as assigned.

Required Skills and Abilities:

• Deep understanding of Philippine government-mandated benefits administration (SSS, PhilHealth, Pag-IBIG, BIR).
• Familiarity with private HMO coordination and employee benefits lifecycle.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to maintain confidentiality and handle sensitive information.
• Experience with ADP and SAP SuccessFactors preferred.

Education and Experience:

• Bachelor’s degree in human resources, Psychology, Business Administration, or equivalent.
• At least 3–5 years of HR experience, with solid background in Philippine benefits processing and compliance.
• Experience in high-volume environments and supporting non-exempt staff preferred.
• SHRM-CP/PHR or willingness to obtain certification is an advantage.