Loan Processor / Product Specialist Support I Work From Office
We’re Hiring: Loan Processor / Product Specialist Support!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a Loan Processor / Product Specialist Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually.Attach this together with your updated CV to become a priority applicant!
Send your application here: https://jobs.cloudstaff.com/job-preview/16410
Role: Loan Processor / Product Specialist SupportWork Arrangement: Work From Office
Location: Philippines - Makati
Schedule: Morning shift
About the role:
Reporting into our Manager Offshore Operations the Loan Processor is a key member of the business and responsible for the preparation and lodgment of loan applications to a wide panel of funders within the Australian business finance industry.This includes but is not limited to working capital, asset and equipment and commercial property finance. This role works closely with our sales and operations teams, liaising daily across different departments to ensure that the application process runs smoothly end-to-end for our customers and partners.
Daily responsibilities include:
- Managing the loan application process from pre-application to submission, then through tosettlement.
- Delivering exceptional service when liaising with customers, lenders and referral partners.
- Achieving monthly volume targets within designated quality requirements and time frames
- Keeping our internal CRM up to date with application progression
- Ensuring compliance checklist are adhered to.
- Building & maintaining relationships with internal & external stakeholders.
- Contributing regularly to the development of new & improved processes.
- Acting as an ambassador of client's three core values: Best customer champions, Get $#@% done! Thrive in the Pride!
Qualification and requirements:
Essential qualifications, experience & skills:
- 2+ years Australian account experience, preferably in business lending, mortgages or asset
- 2+ years of loan processing experience, preferably for an Australian account.
- Candidates with local experience are acceptable.
- Working knowledge of commercial finance, including business loans, credit cards, and or credit underwriting processes preferred.
- Working knowledge of Salesforce including lead management, queue management, and reporting is advantageous.
- Customer focused with natural ability to form meaningful relationships.
- Good level of commercial acumen.
- Good multi-tasker with strong attention to detail.
- Ability to perform under pressure and achieve monthly targets.
- Results orientated and team player with high drive to succeed.
- Reliable, trustworthy and strong drive for excellence
Non-negotiable skills & requirements:
- 1–2 years of relevant experience
- Local Experience: Candidates with local experience are acceptable.
- Good communication skills.
Perks & Benefits (Work From Office/Hybrid):
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**