Call center agent
Makati
Job Description
Posted on 14 May 2026About Electronic Transfer and Advance Processing Inc (eTap Inc.)
Founded in 2015, Electronic Transfer and Advance Processing Inc (eTap Inc.) is a Philippine-based
company engaged in providing Financial Technology Service and the country’s leading manufacturer, operator, and developer of Custom Self-Service Transaction Machines & Payments Systems.
We are proud in leading the market with the spirit of ingenuity, collaboration, and customer-centric
focus. eTap Inc. is continuously innovating machines and payments systems for leading telecoms, digital
banks, and payment aggregator companies—spurring impactful financial inclusion that enhance the
prosperity of our communities.
Why Join Us?- Be part of Electronic Transfer and Advance Processing Inc (eTap Inc.), the Philippines’ leading fintech innovator in self-service transaction machines and payment systems.
- Competitive salary and benefits package.
- Hybrid work model for flexibility.
- Growth opportunities with training and career development.
- Supportive, diverse, and collaborative culture.
- What You Will Do
- Engage and Assist: Handle and create tickets for customer concerns across our Facebook page, email, SMS, and group channels, ensuring every voice is heard.
- MySukli Support: Manage My Sukli transactions by sending timely advisories and assisting customers in claiming their transactions.
- Strive for Excellence: Achieve zero customer complaints by proactively addressing issues.
- Keep Customers Informed: Provide regular updates about their transactions to build trust.
- Be Proactive in Communication: Respond promptly to concerns raised in group channels.
- Communicate Updates: Use SMS blasts to keep customers informed about MySukli transactions, including cash failed, cash canceled, and cash excess notifications.
- Encourage Reviews: Motivate customers to leave positive reviews on our Facebook page, helping us build our online reputation.
- Manage Feedback: Address and negotiate any concerns regarding reviews to advocate for constructive changes.
- A bachelor’s degree graduate in Information Technology or related course
- 6 months to 1 year of customer service experience ( BPO, Fintech preferred )
- A strong communicator with a passion for customer service and a desire to make a difference.
- Someone who thrives in both independent and team settings, adapting easily to a hybrid work model.
- Basic technical skills and an eagerness to learn new tools and systems.
- A positive attitude and a proactive approach to challenges.
If you prefer a slower-paced environment, this role may feel too dynamic.
If you’re not interested in fintech or customer-facing work, it may not align with your goals.
If you’re less inclined toward innovation, collaboration, and proactive communication, this may not be the right fit.
Qualifications/Requirements
What We’re Looking For- A bachelor’s degree graduate in Information Technology or related course
- 6 months to 1 year of customer service experience ( BPO, Fintech preferred )
- A strong communicator with a passion for customer service and a desire to make a difference.
- Someone who thrives in both independent and team settings, adapting easily to a hybrid work model.
- Basic technical skills and an eagerness to learn new tools and systems.
- A positive attitude and a proactive approach to challenges.
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks- Apply via PhilJobNet or send your resume to Viber: 09305961401
Apply now
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