Customer Service Manager
Global SME Loans Inc. Marikina
Supervise and lead the customer service team, including hiring, training, scheduling, and performance management.
- Develop and implement effective customer service policies, procedures, and standards.
- Handle escalated customer complaints and issues, ensuring prompt resolution.
- Analyze customer feedback and data to identify trends and recommend service improvements.
- Collaborate with other departments (sales, product, operations) to ensure a seamless customer experience.
- Maintain up-to-date knowledge of company products and services to support the team and customers.
- Prepare regular reports on team performance, customer satisfaction, and service issues.
- Stay current with industry trends and best practices to continuously enhance service quality.
- Handle escalated customer complaints and issues, ensuring prompt resolution.
- Analyze customer feedback and data to identify trends and recommend service improvements.
- Collaborate with other departments (sales, product, operations) to ensure a seamless customer experience.
- Maintain up-to-date knowledge of company products and services to support the team and customers.
- Prepare regular reports on team performance, customer satisfaction, and service issues.
- Stay current with industry trends and best practices to continuously enhance service quality.
- Supervise and lead the customer service team, including hiring, training, scheduling, and performance management.
- Develop and implement effective customer service policies, procedures, and standards.
Manila, 15 km from Marikina
Job Description
Posted on 5 June 2025
We are seeking an experienced and skilled Chinese Customer Service Manager to lead our customer service team in providing exceptional service to our Chinese-speaking clients. The ideal candidate will possess...
BoschQuezon City, 6 km from Marikina
optimization through continues improvement process activities
Qualifications
• 1 year customer service experience with Supply Chain Management
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills...
Makati, 13 km from Marikina
Job Description
Posted on 2 June 2025
• CUSTOMER SERVICE MANAGER- RESPONSIBLE FOR MANAGING CUSTOMER SERVICE OPERATIONS, OVERSEEING THE TEAM OF CUSTOMER SERVICE REPRESENTATIVES, AND ENSURING HIGH-QUALITY SERVICE; PROVIDE COACHING, FEEDBACK...