Clinical Operations Data Analyst

placeTaguig scheduleFull-time calendar_month 

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission.

Join a global team focused on meaningful healthcare impact.

Job Summary

Clinical Data Analyst is responsible for transforming healthcare data into actionable insights that support clinical operations, population health initiatives and performance improvement.

Operating within a Global Business Services environment, this role supports cross-functional collaboration, operational excellence and service delivery outcomes across U.S. healthcare teams.

What you'll do
  • Analyze population health and clinical data to identify trends, care gaps and performance opportunities
  • Support value-based care initiatives through analysis of patient outcomes, utilization and risk stratification
  • Monitor clinical and operational metrics including chronic disease management, readmission rates and preventive care
  • Perform data analysis using electronic health record systems such as Epic
  • Design and maintain dashboards, scorecards and reports for clinical and business stakeholders
  • Develop automated and ad hoc reporting solutions using healthcare and operational datasets
  • Ensure accuracy, consistency and integrity of reporting outputs
  • Translate complex data into clear visualizations and actionable insights for leadership
  • Identify data trends, anomalies and performance concerns and escalate findings as needed
  • Support root cause analysis and recommend process improvements and corrective actions
  • Collaborate with clinical, population health, quality and IT teams to address reporting needs
  • Contribute to operational analytics initiatives focusing on efficiency, patient access and care coordination
  • Document reporting logic, data definitions and business rules to support standardization
  • Perform quality assurance checks and validate data accuracy in reports and dashboards
  • Ensure compliance with data governance standards, HIPAA requirements and healthcare regulations
  • Maintain confidentiality and security of patient and operational data

What you bring

Experience
  • 3+ years in healthcare analytics, clinical reporting, population health analytics or operational data analysis required
  • Knowledge in data analysis, reporting and healthcare datasets required
  • Experience working with Epic electronic health record data preferred
  • Knowledge in data visualization tools such as Power BI or Tableau preferred
Education
  • Bachelor’s degree in Healthcare, Data Analytics, Information Systems or related field required
What we offer
  • Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
  • Paid vacation and sick leave
  • Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
  • Flexible working model based on role and business need
  • Mission-driven culture events, outreach and service opportunities
  • Learning and development programs, mentorship and career growth pathways
  • Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.

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