Client Intake & Claims Support Specialist | Onsite | Day 1 HMO

Where Caregivers Get the Care They Deserve

Backed by leaders in healthcare innovation and driven by empathy, their mission is simple yet powerful: make caregiving sustainable, supported, and valued. In a system often built around patients, our client is proudly built around caregivers.

Job Description

As a Client Intake & Claims Support Specialist, you'll play a key role in welcoming new clients, ensuring accurate documentation, and supporting smooth claims processing. You'll be a central point of contact-gathering details, tracking progress, and coordinating with partners to keep everything running seamlessly.

Job Overview

Work Setup: Onsite, Ortigas (open to WFH)

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 3-5 years of experience in client services, claims support, or administrative roles in insurance, healthcare, or legal environments
• Excellent verbal and written communication skills
• Ability to handle sensitive client information with discretion and professionalism
• Strong organizational and time management skills, with attention to detail
• Proficiency with CRM or case management systems (e.g., Salesforce, Filevine, Guidewire, or similar). Experience with Close.com is a plus
• Associate or Bachelor's degree in Business, Healthcare Administration, Legal Environments
• Familiarity with healthcare documentation processes and compliance requirements
• Proven ability in relationship building

• Serve as the primary point of contact for new client inquiries and initiate the intake process with professionalism and empathy
• Gather, verify, and input accurate client information into internal systems and databases
• Review intake forms and documentation to ensure completeness and compliance with company or regulatory requirements
• Coordinate with claims adjusters, case managers, legal staff, or third-party providers to support claims processing
• Maintain up-to-date records of client interactions, documentation, and case progress
• Respond to client questions, provide status updates, and escalate complex issues as needed
• Track claims progress and follow up on pending documents or approvals
• Ensure compliance with data privacy, HIPAA, or insurance regulations as applicable
• Assist in generating reports, correspondence, or internal updates related to active claims

Who Are We

Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!