IT Systems Administrator

We are looking for a skilled and customer-focused IT Support Technician to provide first-line technical support to customers, field technicians, and field representatives. If you enjoy solving technical problems and helping people, this role is for you.

• Handle support requests via phone, email, chat, and web forms
• Install, maintain, and troubleshoot a wide range of IT products and systems
• Clearly communicate solutions in professional English (written and verbal)
• Accurately document all service requests in internal systems
• Participate in meetings, trainings, and special projects as needed

• Educational foundation: Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• Technical proficiency: Strong background in Windows, Linux, and macOS environments, with solid knowledge of networking protocols (TCP/IP, DNS, DHCP) and virtualization platforms (VMware, Hyper-V).
• Systems management: Proven ability to install, configure, and maintain servers, storage solutions, and enterprise applications.
• Security expertise: Familiarity with firewalls, antivirus solutions, intrusion detection/prevention systems, and compliance standards relevant to the industry.
• Cloud experience: Hands-on exposure to cloud services such as Microsoft Azure, AWS, or Google Cloud.
• Monitoring and optimization: Skilled in using system monitoring and performance tools (e.g., Nagios, Zabbix, SolarWinds) to ensure uptime and efficiency.
• Automation skills: Ability to streamline processes through scripting languages such as PowerShell, Bash, or Python.
• Analytical mindset: Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
• Communication and collaboration: Excellent documentation skills and the ability to work effectively with cross-functional teams.
• Professional certifications: Industry-recognized certifications such as CompTIA Server+, CompTIA Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA are highly advantageous.

• Strong troubleshooting and analytical skills
• Excellent time management and ability to prioritize
• High attention to detail and accuracy
• Ability to work independently with minimal supervision
• Comfortable handling complex technical issues
• Strong communication and interpersonal skills
• Team player who can work under pressure
• Ability to manage confidential information