[ref. j2688301] IT Service Desk Analyst
Location: Metro Manila (Onsite | Full-Time)
Looking to level up your IT career with a global company that values your expertise? At IT By Design, we're hiring System Engineers to support our international clients across the United States—right from the heart of Metro Manila.
This isn't just another support job. It’s your chance to be part of a world-class MSP where your IT skills drive business continuity, build trust, and make a real impact every day.
What You’ll Be Doing:
- Provide Tier 1/2 technical support to clients across multiple time zones
- Troubleshoot Windows OS, Microsoft 365, desktop apps, and network issues
- Work in Active Directory environments
- Manage tickets effectively, aligning with SLA targets
- Collaborate with global teams for seamless issue resolution
What We’re Looking For:
- Bachelor’s degree (required)
- Minimum 2 years’ experience in IT Service Desk, Tech Support, or Helpdesk
- Experience supporting international/English-speaking clients
- Strong communication and analytical skills
- Willingness to work shifting schedules (24x7 environment)
What’s in It for You:
- Competitive salary + 13th Month Pay + Performance Bonus
- HMO on Day 1 (plus dependent coverage)
- Night differential, holiday pay, and full government benefits
- Career growth: Certifications, ongoing training, & upskilling opportunities
- Join one of the largest privately owned MSPs in the US, now growing fast in the Philippines!
Who We Are:
IT By Design is a global Managed Service Provider (MSP) with over 20 years of excellence. From our headquarters in New Jersey to our delivery hubs in the US, India, and the Philippines, we provide 24x7 support across Helpdesk, NOC, SOC, Cloud, and Cybersecurity.
Ready to Power Up Your IT Career?
Apply now and grow with a company where your skills matter and your success is our priority. Join our Metro Manila team and be part of something bigger.