Concur: Data Services Consultant (Night Shift)

The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position Description:

Reporting Services is an organization within SAP Concur that provides data analytics consultation, IBM Cognos report-writing services, and training to customers who use Concur hosted software applications such as Concur Travel & Expense and Concur Invoice.

At times, the Consultant may be called upon to conduct online or in-person training for clients who wish to learn how to use Cognos or learn more about the data model of the Concur solutions.

The Consultant will also be responsible for updating progress in a project tracking tool.

Responsibilities:

• Act as a subject matter expert for SAP Concur’s reporting module for expense, invoice and travel modules.
• Manage a portfolio of customers and work with each customer to develop reporting strategies and recommend best practices.
• Build, modify and maintain custom reports as per customer’s agreed business requirements.
• Manage customer’s expectations (internal and external) with regards to reporting deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
• Ensure completion of deliverables, managing schedules, meeting milestones, deliveringwithin budget and committed deadlines.
• Communicate project status with the SAP Concur project manager and/or customer (as applicable).
• Update progress in SAP Concur’s project tracking tool.
• Work on support cases from the reporting queue through to resolution (as needed).
• Develop and maintain knowledge of SAP Concur’s reporting module knowledge, implementation practices and methodologies.
• Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).

Qualifications:

Education, Experience & Training required:

• Business Admin (BA) / Bachelor of Science (BS) or equivalent experience.
• At least 2+ years’ in consulting or related customer facing role.
• At least 2+ years’ work experience with data reporting and analysis.
• Experience with Business Intelligence solutions.
• Intermediate understanding of Microsoft applications including Excel (VBA) and SQL is preferred.
• Ability to work productively in a fast-paced, ever-changing environment
• Ability to pass a background check

• Exceptional written and verbal communication skills in English.
• Excellent presentation skills
• Analytical, consulting, troubleshooting, system testing and product evaluation skills
• Project management skills
• Strong organizational skills and ability to deliver on commitments
• Creative solution development
• Ability to effectively utilize data and system tools.
• Functional knowledge of SAP Concur solutions strongly preferred
• Proven ability to engage and interact with internal & external teams to resolve customer issues
• Ability to persuade and influence
• Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions

At SAP, you can bring out your best.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452066 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid