Luxury Travel Specialist (Luxury Hotel/Travel industry experience)
KMC Solutions Taguig Full-time
Make your next big career move by applying as KMC Solutions' next TRAVEL SUPPORT SPECIALIST (RESPONSE TEAM LEAD)!
Role Summary:The Travel Support Specialist ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse ensures that help is always available when the primary team is offline.
Whether managing last-minute cancellations, resolving hotel issues, or handling urgent itinerary changes, The Pulse delivers immediate and personalized assistance, reinforcing Lartisien’s promise of seamless luxury travel. This role requires quick decision-making, problem-solving, and expertise in high-stakes client interactions, using Salesforce Omni-Channel & extranets for real-time solutions.
Important Note: ONSITE WORK (SM AURA) - SHIFTING SCHEDULE
On top of your salary, here are the exciting benefits you can look forward to:
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- 24/7 Client Support – Handle urgent requests, modifications, and cancellations across all membership tiers, ensuring a frictionless experience.
- Crisis Management – Resolve emergencies, ensuring exceptional client experiences.
- Technology-Driven Solutions – Use Salesforce Omni-Channel & extranet tools to monitor and respond instantly.
- Dual Role Execution – Manage high-priority Voyager requests while ensuring smooth operations for all clients.
- Multi-Channel Communication & Client Retention – Engage clients through WhatsApp, email, and phone, ensuring flexibility in communication. Strengthen loyalty through proactive service and seamless problem resolution.
- 5+ years in luxury travel, hospitality, or high-end client services.
- Expert in crisis resolution, high-pressure decision-making, and client satisfaction.
- Expertise in handling ultra-luxury clientele and complex service requests.
- Salesforce knowledge is an advantage.
- Fluent in English (French or other languages preferred).
- Availability for shift-based 24/7 support, including weekends and holidays.
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Remarks
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