Credit/billing/collection officer

Job Description

The specialist works closely with customers to resolve billing issues, handles inquiries regarding invoices, and maintains detailed records of transactions.

• Maintaining customer current accounts
• Processing payments and assure timely follow up
• Creating invoices and reconciliation
• Investigate history of account and current status of clients
• Reach out to clients via calls to remind them of their outstanding balances
• Coordinates respective teams for any disputes
• Resolve billing discrepancies and disputes promptly
• Processing payments using third party merchants
• Conduct periodic audits of customer accounts to ensure that they are billed properly and in alignment with the services provided
• Identify and rectify any errors or discrepancies in billing records
• Maintain professional and effective communication with customers, providing them with assistance and support throughout the collection and billing process
• Create accounting/billing reports in QuickBooks

Qualifications/Requirements

• Bachelor’s degree in Accounting, Business, or Finance
• At least 1 year of billing and collection experience
• Prefers to work on a graveyard shift since clients are not based in the Philippines
• Proficiency in using accounting tools like Quickbooks and other CRM tools
• Good English communication skills, written and verbal
• Knowledge of billing procedures and must be comfortable with handling customer disputes
• Ability to work independently as well as collaboratively
• Must be willing to work and relocate to Cebu
• Time management, data entry management, and general math skills

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

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