Front Desk Receptionist

Job Description

Job Description:

• Serves as initial point of person upon arrival of clients at the clinic.
• Attends to their concerns by greeting, welcoming and assisting them in a friendly and professional manner.
• Properly and formally endorses the patient to the handling Aesthetic therapist or Aesthetic Doctor.
• Secures and maintains confidential patient records.

Job Responsibilities:

• Welcoming the client in a friendly manner, attends to their concerns and assisting them in a professional way.
• Answer inquiries about items or treatments and provide details specific services offered
• Suggest products and services according to the client's requirements, spending capacity, and lifestyle, and suggest a certain good or service.
• Provide product recommendations and product usage explanations that are tailored to the client's needs, preferences, and budget.
• Endorse properly client services and concern to designated staff.
• Answer all incoming calls, inquiries and booking of appointment.
• Maintaining client relationships through follow-up mail and phone calls.
• Sending daily after care, booking confirmation and follow ups on every client
• Answer minor complains and unsatisfactory feedback.
• Keep updated records and files.
• Encode daily clinic sales.
• Must be knowledgeable about products and services.

Qualifications:

• With or without receptionist or front desk experience
• Must be willing to be trained
• Conversational / Good communication skills