[ref. s1374901] Clinical Support Agent | Weekends Off | Day 1 HMO | PHP35K

Support Healthcare with Excellence and Compassion!

Have the flexibility to focus on personal priorities after work while making a meaningful impact in the industry.

Job Description

As a Clinical Support Agent, you will provide responsive and accurate support for medical and administrative processes. From handling patient inquiries to coordinating healthcare services, your role ensures seamless operations in occupational health, emergency support, and clinical case management.

Job Overview:

Employment type: Full-time

Shift: Mid Shift (Mon - Fri, 3:00 PM - 12:00 AM); Weekends off

Perks: Day 1 HMO, Above-market salary, Work-life balance

• Day 1 HMO coverage with a free dependent
• Competitive Package
• Prime office location in BGC (easy access to MRT stations, restaurants, and banks)
• Mid-shift schedule with fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• 24/7 free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Medical qualification or at least 3 years of experience in an administrative healthcare or BPO healthcare setting.
• Experience supporting mental health programs is highly desirable.
• Strong English communication skills (spoken and written).
• Excellent problem-solving skills with attention to detail.
• Experience in client-facing roles with professional inquiry management.
• Proficiency in Microsoft Outlook, Word, and Excel (Intermediate to advanced level preferred).
• Ability to work in high-pressure environments while maintaining professionalism and accuracy.
• Occupational health experience is an advantage.

Your Daily Tasks

Medical & Clinical Coordination:

• Handle inbound requests related to employee assistance programs and medical support services.
• Coordinate medical emergency and non-emergency cases with specialized healthcare professionals.
• Assist in deep-sea diving medical incident management by connecting professionals with top-tier medical support.
• Perform administrative functions for occupational health referrals and appointment scheduling.

Administrative & Customer Support:

• Respond professionally to email and phone inquiries.
• Arrange and complete medical booking processes with accuracy.
• Support stakeholders and remote colleagues with clinical operations.
• Ensure timely submission of medical assessments and documentation.
• Maintain quality control over document formatting and compliance processes.
• Assist with case management documentation and monitor compliance with operational standards.
• Securely handle patient records and medical documents following data protection policies.

About the Client: Enhancing Healthcare Through Innovation

With a commitment to quality, accuracy, and patient care, they continue to revolutionize healthcare accessibility and responsiveness.

Who Are We?

Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!