Quality and Performance Excellence Sr. Officer
Ramon Aboitiz Foundation, Inc. (RAFI) Cebu
QUALITY AND PERFORMANCE EXCELLENCE SR. OFFICER
Job Description:
The role implements RAFI’s quality framework aligned with PQA and ISO standards; tracks KPIs and aligns performance with strategic goals for leadership reporting; optimizes processes through lean management to drive efficiency and innovation; ensures compliance with PCNC, ISO, and other standards while coordinating audits; conducts quality training to coach RAFInians and build team capability; and leads awards, certifications, and benchmarking initiatives to sustain organizational excellence.
Qualifications:
- A bachelor’s degree in Quality Management, Industrial Engineering, Business Administration, or a related field.
- Minimum 5 years in quality management, performance excellence, or organizational development, ideally in the non-profit or social development sector.
- Required: ISO 9001:2015 Lead Auditor, Certified Quality Improvement Associate (CQIA), Lean Sigma Green Belt or equivalent
- Preferred: Philippine Quality Award Assessor, Lean Six Sigma Green Belt (or higher), Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ.
Flinders Lane CafeCebu City
Flinders Lane Cafe is looking for a motivated and experienced Restaurant Supervisor to help lead our floor team and support daily operations. This role is ideal for someone who enjoys working with people, takes pride in service excellence...
St. Martin's CafeCebu City
ST. MARTIN'S CAFE
Is currently looking for:
TEAM LEADER
Job Summary
The Team Leader oversees daily cafeteria or café operations to ensure efficient service, product quality, cleanliness, and customer satisfaction. The position involves...
SagilityCebu City
to adjust customer complaints.
• Strives to help the entire team when in need of assistance.
Staff Development
• Use data from reports on Attendance, AHT, Productivity, and Quality to coach CSRs towards better performance.
• Incorporate personal...