[ref. q82533922] Project Coordinator (Cebu and Dumaguete) - Cebu

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Main objectives and duties:

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• Understands both SOW and Project requirements aligning with company’s standards
• Follows departmental business process during project implementation
• Ensures alignment
• Conducts Risk Analysis
• Designs Mitigation plans

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• Executes and coordinates the activities to Project Committee based on the Master Plan
• Conducts Root-Cause-Analysis
• Assists in creating solutions
• Coordinates the efforts of the team to obtain overall progress and identify challenges
• Reviews departmental deliverables
• Controls delivery to the client to ensure quality
• Validates and reviews timelines with the Project Committee

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• Establishes constant communication with the client for the project progress
• Provides accurate and detailed information through reports, calls and meetings
• Coordinates with the clients Main POC
• Ensures SOW alignment
• Serves as the mediator between the Project Committee and Client
• Communicates changes, progresses and statuses with the client
• Ensures alignment of the internal team with the client
• Introduces the project committee to the client

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• Provides support to the operations for 4 weeks after Go Live
• Observes consistency and adherence to the clients requirement
• Completes and provides implementation report to clients for full transition to the Operations team
• Does the necessary follow-ups on the open items
• Ensures full closure of the project
• Ensures implementation Audit is conducted with the internal departments
• Measures alignment with the client’s requirements and company’s minimum standards (QGBM)
• Sends evaluation surveys to clients in order to assess and evaluate overall process through scoring system

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• Designs Project Plan for new projects
• Presents the designed plan during official launching of the program
• Assigns priority level to any projects
• Tracks and Controls project progress
• Provides consultancy service to the Operations Department

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• Receives internal and external trainings
• Conducts teach backs
• Develops internal trainings or skill enhancement training
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• Bachelor's Degree holder
• At least 2-3 years of related work experience
• Project management orientation
• Experience working within BPO environments and related industries

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• Project Management
• Documentation and Reports
• Data Management
• Business Software Applications
• Communication