Chat Support Account
About the role
We are seeking an enthusiastic and customer-focused Chat Support Account Representative to join our growing team at Alorica Teleservices, Inc. This full-time position is based in Quezon City, Metro Manila, and will involve providing exceptional customer service through online chat channels.
What you'll be doing- Responding to customer inquiries and resolving issues through live chat
- Providing accurate and timely information to customers
- Escalating complex issues to appropriate team members when necessary
- Maintaining a positive and friendly attitude to ensure customer satisfaction
- Adhering to company policies, procedures and service level agreements
- Participating in training and development opportunities to enhance your skills
- Previous experience in a customer service or call centre environment, preferably in a chat support role
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills to effectively address customer concerns
- Proficiency in English, both written and verbal
- Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously
- Genuine interest in providing exceptional customer service
What we offer
At Alorica Teleservices, Inc., we pride ourselves on creating a supportive and inclusive work environment. We offer competitive compensation, opportunities for career advancement, and a range of benefits to support your overall well-being. Join our team and be part of a company that values its employees and is dedicated to delivering outstanding customer experiences.
About us
Alorica Teleservices, Inc. is a leading global provider of customer experience solutions. With a focus on innovation and technology, we deliver exceptional results for our clients and create rewarding careers for our employees. Our mission is to make lives better, one interaction at a time.
Apply now to become our next Chat Support Account Representative and be a part of our dynamic and growing team!