Technical support staff
Taguig
Job Description
Posted on 20 August 2025TECHNICAL SUPPORT ENGINEER
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- College graduate or Bachelor’s degree of any course.
- Professional Working Proficiency in understanding, speaking, reading and writing in English and Mandarin.
- Strong strategic and analytical thinking skills to develop and implement effective technical solutions and strategies for business needs.
- Proficient in computer including competency in Microsoft Word, Excel, Outlook and Powerpoint.
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
Name of foreign national intending to apply for the position
Name: Chen, TianyiAddress: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: Cheng, Jingqiu
Address: Taguig City
Nationality: Chinese
Intended period of employment: Two (2) years
Name: Feng, Zheng
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: He, Xiwen
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: Lin, Jun
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: Liu, Jian
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: Liu, Jian
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: Shi, Yunhan
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: Sun, Yongsheng
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Name: Sun, Xijian
Address: Taguig City
Nationality: Chinese
Intended period of employment: One (1) year
Apply now
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