Healthcare CSR - Life Science Account

Join us and Be Cognizant!

Who Thrives Here:

• At least 2nd‑year college completed; graduates of allied health programs such as Medical Technology, Physical Therapy, Occupational Therapy, Biology, Public Health, Psychology, Nurses and/or Pharmacists are preferred.
• At least 1 year of BPO – Healthcare voice experience
• Basic understanding of healthcare concepts, medicines, product handling, or medical devices
• Ability to identify and understand product complaints such as defects, packaging issues, or device concerns
• Strong communication skills for guiding callers in accurately describing product‑related problems
• Good attention to detail and ability to document information clearly and correctly
• Comfortable following structured processes and handling repetitive tasks with accuracy
• Experience in pharma, consumer health, medical devices, or a contact center is an advantage but not required
• During training, the role requires full‑time onsite reporting
• Once deployed to production, the role follows a hybrid work arrangement, subject to performance and operational requirements
• Hybrid eligibility may be adjusted based on quality scores, productivity metrics, attendance, and overall compliance

Why Join Us:

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.