General Manager New

The office is located in Makati.

• The company is launching a large-scale entertainment dining venue in Metro Manila, featuring approximately 1,000 sqm of space. The concept integrates food, beverages, social entertainment experiences, and private dining rooms to create a unique hospitality destination.
• The business aims to establish a strong market presence with potential expansion into multiple locations in the future.

• The General Manager will be responsible for the overall leadership and operational success of the venue. This includes overseeing daily operations, financial performance, team leadership, and guest experience, while working closely with the Executive Chef and department heads.

Key Responsibilities

• Oversee daily operations of a large-scale entertainment dining venue (~1,000 sqm)
• Ensure seamless coordination between front-of-house, kitchen, bar, and entertainment teams
• Establish and implement operational standards, policies, and service procedures

• Manage budgets, revenue performance, and cost control initiatives
• Monitor key performance indicators such as foot traffic, average spend, and operational efficiency
• Drive profitability through effective planning and execution

• Recruit, train, and lead department managers and staff
• Develop performance management systems and training programs
• Foster a strong, service-oriented culture and high-performing team environment

• Ensure exceptional service standards and overall guest satisfaction
• Manage VIP guests and resolve customer concerns professionally
• Monitor customer feedback, reviews, and implement continuous improvements

• Collaborate with marketing teams to develop promotions, campaigns, and events
• Support social media initiatives and customer engagement activities
• Drive foot traffic through innovative and experience-driven programming

Qualifications & Experience

Required:

• Minimum 5 years of management experience in hospitality, entertainment venues, or large-scale restaurants
• Proven experience managing high-volume or high-capacity operations
• Strong leadership, organizational, and people management skills
• Excellent problem-solving and decision-making abilities

Preferred:

• Experience in large hospitality groups, entertainment venues, or multi-concept restaurants
• Background in managing multi-department operations, including food, beverage, and service teams