Billing Staff
Happy Living Philippines Corporation Muntinlupa Full-time
Core Responsibilities
- Accurate Order and Billing Management:
- Process sales orders and ensure all sales data, pricing, and customer information is accurately entered and maintained in the ERP/system to correct invoicing.
- Generate and issue invoices, credit memos, and account statements in a timely and accurate manner.
- Client & Sales Team Liaison:
- Serve as a primary point of contact for clients regarding their orders, billing, delivery schedules, and general support inquiries.
- Collaborate closely with Key Account Managers (KAMs) to provide updates on order status, address customer concerns, and ensure alignment on client accounts.
- Logistics & Fulfillment Coordination:
- Coordinate with Operations and Logistics teams to ensure the timely and accurate fulfillment and delivery of all wine orders.
- Troubleshoot and resolve order, billing, or delivery issues quickly and efficiently to maintain high customer satisfaction.
- Client Relations & Retail Support:
- Support the client onboarding process by setting up new accounts and ensuring a smooth transition.
- Provide after-sales support and assist walk-in customers in the Retail Shop, acting as a knowledgeable representative of the brand and products.
- Previous retail customer service experience is preferred for this role.
- Maintain up-to-date, comprehensive knowledge of our entire wine portfolio and company services.
- Previous wine industry experience is preferred for this position.
- Minimum 1-2 years of billing or accounting experience is required.
- College graduate qualification is required for this position.
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