[ref. d99711101] IT Support Specialist (Work From Home, Night Shift)
Scott Park Group Makati Full-time
About the Role
We are looking for a dedicated IT Support Specialist with at least 1 year of experience in troubleshooting and assisting employees with computer-related issues. This role is ideal for someone who is proactive, reliable, and eager to grow in the IT field while working in a supportive environment.
Key Responsibilities:
- Provide first-level technical support to employees via remote access, chat, or calls.
- Troubleshoot and resolve issues related to computers, software, internet connectivity, and peripherals.
- Assist with system updates, installations, and configuration.
- Document and escalate unresolved issues to higher-level support when needed.
- Ensure timely resolution to minimize downtime and maintain employee productivity.
Qualifications:
- At least 1 year of IT support or helpdesk experience.
- Strong knowledge of computer systems, software, and troubleshooting techniques.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
- Must be amenable to night shift work.
What We Offer:
- Competitive salary package (₱25,000 – ₱30,000)
- Night shift differential pay
- Full-time work-from-home setup
- Career growth opportunities in a supportive team environment
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