IT Helpdesk Specialist / IT Helpdesk Support - Manila
Keen Cargo Logistic Inc Manila Full-time
Key Responsibilities:
- Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, applications, and security tools.
- Manage user accounts, passwords, and access permissions Server and NAS
- Escalate complex issues to higher-level IT staff or vendors as necessary.
- Document technical solutions, FAQs, and incident resolutions in the knowledge base.
- Assist with IT asset inventory management (laptops, monitors, peripherals, licenses).
- Provide guidance to users on IT policies, security best practices, and proper use of company systems.
- Participate in IT projects such as system upgrades, migrations, and deployments.
Nityo InfotechMakati, 6 km from Manila
experience in IT Helpdesk related
• Proficiency in MS Teams, Zoom, and video conferencing tools
• Laptop deployment and configuration
• Support for peripheral devices (e.g., printers, scanners)
• Hardware and software troubleshooting
• Clear and effective...
Outsourced Quality Assured Services Inc.Quezon City, 10 km from Manila
they are committed to leveraging technology to drive business success.
The Role
The daily tasks for the Help Desk Specialist / Junior Scheduler will be varied.
However the main duties that will ensue are, not limited to:
• Answer all incoming calls for Computers...
Keen Cargo Logistic IncQuezon City, 10 km from Manila
Key Responsibilities:
• Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile...