Account Manager (Night Shift)

Job Summary

The Account Manager is responsible for managing and growing relationships with EOR

clients while ensuring a seamless employee and client experience. This role serves as the

efficient, and high-quality EOR services across multiple countries.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and maintain strong, long-term

• Conduct regular business reviews and client check-ins to understand client needs and

• Manage client inquiries, concerns, and escalations in a timely and professional manner.
• Ensure high levels of client satisfaction and retention.

• Oversee the end-to-end EOR lifecycle, including onboarding, employment contracts,

• Work closely with HR, Legal, Payroll, and Compliance teams to ensure services are

• Ensure all employment-related activities comply with local labor laws and internal policies.
• Monitor service quality and proactively identify and resolve operational issues.

• Identify opportunities for upselling and cross-selling EOR and workforce solutions.
• Support contract renewals and pricing discussions.
• Collaborate with the Sales team to transition new clients smoothly from implementation

• Contribute to revenue growth through client retention and account expansion.

• Coordinate with internal departments to ensure seamless service delivery.
• Act as the voice of the client internally and advocate for process improvements.
• Maintain accurate records of client activities, opportunities, and risks within CRM systems.

• Track and report key account metrics, including client satisfaction, retention, employee

• Prepare account reviews and business updates for management.
• Monitor SLAs and ensure service commitments are met.

• Bachelor's degree in Business, Human Resources, Management, or a related field.
• 3+ years of experience in Account Management, Client Success, HR Outsourcing, Staffing, Recruitment, Payroll, or EOR services.
• Strong understanding of employment practices, HR operations, or workforce solutions.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working with international clients is highly preferred.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

• Client Retention Rate
• Net Revenue Retention (NRR)
• Client Satisfaction Score (CSAT)
• SLA Compliance
• Account Growth and Expansion Revenue
• Employee Onboarding and Service Delivery Accuracy