Customer Service & Sales Specialist (non voice) - Marie France Bodyline International

Customer Service and Sales Specialist

Are you a motivated and enthusiastic professional with a strong sales mindset?

If you’re passionate about delivering great customer experiences and have a knack for sales, we want you on our team!

We’re looking for a Customer Service and Sales Specialist who excels at upselling and is confident in interacting with clients across various communication channels!

As a Customer Service and Sales Specialist, you will not only provide top-quality support to our clients but also play a crucial role in driving sales through proactive engagement. Your ability to connect with clients, both through voice and non-voice mediums, and effectively upsell our services will be key to your success in this role.

Job Description:

• Confidently interact with clients across all social media platforms, answering inquiries and booking appointments to come to our centers.
• Provide exceptional client support and ensure a positive overall customer experience using various social media platforms.
• Act as the first point of contact, creating a welcoming and positive impression for potential clients.
• Proactively manage and nurture potential clients, with a strong focus on upselling and driving additional sales.

Qualifications:

• Candidate must possess strong proven experience in inbound/outbound sales calls or the like.
• Possess clarity in communicating, superb verbal and written communication skills.
• Must be quick in understanding direction and empathetic in responding to clients’ inquiries.
• Previous experience in a customer service role is preferred
• Sound judgment and excellent problem-solving skills
• Ability to respond appropriately under pressure
• Adept in providing a positive customer experience
• Can handle customer service and social media at the same time.
• Required skill(s): Customer account management, Customer Care, Communication skill, and Social Media.
• Ability to multi-task and cater to a number of clients at the same time.
• At least 2 years (s) of working experience in the related field is required for this position.
• Applicants must be willing to work on-site in Makati City.