Customer Service Representative - Payment posting (Provider Services)
About the role
As a Customer Service Representative in the Provider Services team at access healthcare, you will play a crucial role in ensuring seamless and efficient payment processing for our healthcare clients. This full-time position is based in Pasay City, Metro Manila, and involves handling inbound calls and queries from providers regarding payment-related matters.
What you'll be doing- Respond to inbound calls from healthcare providers regarding payment posting and reconciliation
- Research and resolve payment-related inquiries in a timely and professional manner
- Provide exceptional customer service and maintain positive relationships with providers
- Accurately record and update customer information in the company's system
- Escalate complex issues to the appropriate team or department as needed
- Contribute to the continuous improvement of processes and procedures within the Provider Services team
- At least 1 year of experience in a customer service or call centre role, preferably within the healthcare industry
- Strong communication and interpersonal skills, with the ability to provide a high level of customer service
- Excellent problem-solving and conflict resolution skills
- Proficiency in using computer systems and software applications
- Attention to detail and the ability to work accurately under pressure
- A team player with a positive and flexible attitude
What we offer
At access healthcare, we are committed to providing our employees with a rewarding and supportive work environment. Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive medical and health insurance coverage
- Opportunities for career progression and professional development
- Flexible work arrangements, including the option to work from home
- A collaborative and inclusive company culture
About us
access healthcare is a leading provider of healthcare revenue cycle management services, serving a diverse range of healthcare organisations across the globe. Our mission is to empower our clients to focus on patient care by streamlining their administrative processes.With a strong commitment to innovation and client satisfaction, we strive to be the trusted partner of choice for our customers.
Apply now to join our dynamic team as a Customer Service Representative - Payment posting (Provider Services) and be a part of our mission to transform the healthcare industry.