Customer service assistant

Job Description

• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Qualifications/Requirements

Excellent communication skills in both English and Mandarin (required).

Strong communication and interpersonal skills.

Adaptability and willingness to learn new procedures and technologies.

Excellent problem-solving and conflict-resolution abilities.

Positive attitude and a passion for helping people.

Ability to multitask, prioritize, and manage time effectively

Proficient in using CRM software, Microsoft Office, and other relevant systems.

Proven customer support experience or experience as a client service representative.

High school diploma or equivalent (Bachelor’s degree preferred).

Work location

CITY OF MAKATI, NCR, FOURTH DISTRICT

1. Name: CAO,CHAOCHAO
2. Address in the Philippines: PASAY CITY
3. Nationality: CHINESE
4. Intended period of Employment: TWO (2) YEARS
5. Position: CUSTOMER SERVICE ASSISTANT

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