Customer Service Representative

We are looking for a Customer Service Representative to support our team. The role involves handling administrative tasks and responding to client inquiries related to strata management concerns. The ideal candidate is organized, customer-focused, and confident in handling calls.

Responsibilities:

• Handle inbound and outbound calls related to strata inquiries
• Respond to client concerns regarding arrears, levies, invoices, and other administrative matters
• Perform administrative tasks including data entry, documentation, and record management
• Maintain accurate and updated client records
• Coordinate with internal teams to resolve client issues promptly
• Ensure timely and professional communication with clients

Qualifications:

• Bachelor’s degree in Communication, Business Administration or any related courses
• Strong communication skills, both verbal and written
• Ability to handle calls professionally and efficiently
• Detail-oriented and organized
• Able to multitask and work in a fast-paced environment

Preferred Qualifications:

• Experience in customer service or administrative roles
• Background in property management or strata accounts is an advantage

• Competitive salary and benefits
• Career growth opportunities
• Supportive and dynamic work environment

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training

Work Location: In person