Retail Sales Supervisor

RESPONSIBILITIES:

• Leads and aids in the creation of store manuals, guidelines, policies and procedures.
• Ensures that store operations follow the standard operating procedures.
• Leads, plans and coordinates with other concerned Departments on store openings.
• Monitors the supplies inventory at each store.
• Monitors the performance of store employees and provides training as necessary.
• Addresses concerns on inventory, sales, display and schedule of employees.
• Develops, implements and executes marketing campaigns such as print media, web, social media, broadcast, and others.
• Carry out customer feedback surveys, market research and competitive intelligence to keep up to date with customer expectations, market trends and opportunities.
• Develop marketing and promotional materials and manage the use thereof.
• Develops, recommends and monitors successful implementation of timely Sales Promotions, Partner and/Customer incentives programs, and the like.
• Taps and engages expertise of a third-party Ad or Marketing agency when necessary.
• Perform other functions as may be required on a temporary basis.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration or a related field preferred.
• At least 5 years of experience in retail operations, specifically in a supervisory or team lead role.
• Strong understanding of daily retail operations, including opening/closing procedures, inventory control, and staffing.
• Familiarity with sales reporting, performance analysis, and compliance with company and government regulations.
• Great customer service skills including upselling and resolving customer complaints effectively.
• Experience in supervising, scheduling, and training retail staff.
• Excellent leadership skills.
• Knowledge of inventory systems, receiving procedures, stock rotation, and loss prevention.

Other Benefits:

• HMO upon regularization
• Additional leave credits

Work Schedule/Set-up:

• On-site: 8am – 5 pm