Retail Sales Operations Manager

RESPONSIBILITIES:

• Ensure at least 70% of total production (eggs) is channeled through retail stores and mobile outlets.
• Work closely with Production Planning to align output with store demand and seasonal trends.
• Develop sales initiatives, promotions, and bundling strategies to push retail volume.

• Drive sales performance across all outlets to meet monthly and annual targets.
• Grow the same store sales while managing the profitability of each outlet.
• Launch and scale mobile retail units as a growth channel.

• Standardize SOPs across stores and ensure operational efficiency.
• Oversee inventory control, shrinkage management, and proper handling of fresh produce.
• Implement best practices for merchandising and customer-facing displays.

• Lead Area Supervisors/Cluster across the network.
• Recruit, train, and motivate store staff for performance and customer service.
• Design performance-based incentives for retail teams.

• Strengthen customer experience and loyalty programs.
• Gather customer insights to improve products, pricing, and promotions.
• Manage brand visibility through stores and mobile units.

• Provide weekly/monthly performance reports (sales, inventory, and production absorption).
• Identify underperforming outlets and execute corrective action.
• Support retail expansion planning with data-driven insights.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration or a related field preferred.
• At least 5 years of experience in retail operations, specifically in a supervisory or team lead role.
• Strong understanding of daily retail operations, including opening/closing procedures,
• inventory control, and staffing.
• Familiarity with sales reporting, performance analysis, and compliance with company and
• government regulations.
• Great customer service skills including upselling and resolving customer complaints effectively.
• Experience in supervising, scheduling, and training retail staff.
• Excellent leadership skills.
• Knowledge of inventory systems, receiving procedures, stock rotation, and loss prevention.

Other Benefits:

• HMO upon regularization
• Additional leave credits

Work Schedule/Set-up:

• On-site: 8am – 5 pm