Network Engineer
Reed Elsevier Shared Services Philippines Inc Manila
Job Description
What You'll Be Doing
As a Network Engineer supporting global enterprise and production systems. You'll manage LAN, WAN, Cloud, and Data Center environments in a 24x7x365 organization, focusing on Incident Management, Change Management, Service Request Fulfillment, and Problem Management.This role requires advanced troubleshooting skills and experience with multi-vendor network and security technologies.
Key Responsibilities- Provide operational support for LAN, WAN, Cloud, and Data Center environments globally.
- Participate in ITIL-based operations: Incident, Change, Service Request, and Problem Management.
- Deliver advanced support for routers, switches, wireless controllers, next-gen firewalls, and load balancers.
- Support cloud-native networking (AWS, Azure): Transit Gateway, Security Groups, ExpressRoute, VPC Peering.
- Maintain accurate documentation and provide technical guidance to first-level operations staff.
- Communicate technical concepts in business terms across all organizational levels.
- Contribute to automation initiatives using scripting, orchestration tools, AI, or Power Apps.
- Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or related field.
- 3+ years in Network Engineering/Operations for large-scale networks (LAN, WAN, Data Center, Cloud).
- 2+ years in global network support.
- CCNA or equivalent certification.
- Cloud certifications (AWS Solutions Architect, Azure Network Engineer Associate).
- Experience with network automation/orchestration tools, scripting languages, or AI-driven workflows.
- Familiarity with Power Apps or similar tools.
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