Client Success Manager VA (GoHighLevel)

The ideal candidate is analytical, articulate, and energized by a fast-paced, client-facing environment.

Key Responsibilities:

• Act as the dedicated liaison for assigned client accounts, developing strong, trust-based long-term relationships
• Review marketing performance data and craft clear, insight-driven strategies tailored to each client's specific goals
• Guide clients through their marketing journey by setting realistic expectations and grounding key decisions in analytics
• Represent client priorities internally, ensuring the team consistently delivers on every commitment made
• Track campaign performance and provide clients with regular updates and forward-looking strategic recommendations
• Work cross-functionally using HighLevel CRM and Teamwork to coordinate workflows and manage deliverables
• Proactively surface opportunities to improve client outcomes and put forward targeted optimizations
• Develop a comprehensive understanding of each client's business model, industry, and core objectives

Mandatory Skills:

• Established experience in a client-facing marketing or account management role
• Strong analytical capabilities with the ability to translate performance data into actionable strategic direction
• Proficiency with CRM platforms, with specific expertise in GoHighLevel (HighLevel)
• Outstanding English communication skills — both written and verbal — with the ability to convey complex ideas clearly
• Sharp critical thinking skills and the ability to accurately interpret nuanced client feedback
• Polished and composed in client-facing settings, able to think quickly and respond effectively in real time
• Reliable, highly organized, and capable of managing responsibilities with minimal oversight
• A collaborative approach when working alongside internal team members

Preferred Skills:

• Prior experience within a digital marketing agency environment
• Familiarity with project management platforms such as Teamwork
• Background in performance marketing including paid advertising, SEO, or related disciplines
• Track record of managing multiple client accounts at the same time without sacrificing quality
• Comfort operating within structured, documentation-driven workflows
• Genuine enthusiasm for staying current with evolving marketing trends and best practices

If you are a strategic thinker who thrives on client relationships and evidence-based decisions, this is the opportunity you have been looking for.