Program Sales & Admin Support Staff

PROGRAM SALES & ADMIN SUPPORT STAFF

Job Scope / Responsibilities:

1. Sales & Client Engagement

• Respond to inquiries from potential clients and families (online, phone, walk-in)
• Present and explain IOP programs (drug, alcohol, and behavioral addiction treatment)
• Assist in client screening and admission process
• Maintain client follow-up and conversion tracking

1. Marketing Support

• Work closely with the marketing team to generate leads and conversions
• Assist in executing online and offline marketing campaigns
• Help create or coordinate basic content (social media, email follow-ups, promotions)
• Monitor engagement and suggest improvements based on results

1. Administrative Functions

• Provide support to Senior Admin/HR in daily operations
• Maintain accurate client records, reports, and documentation
• Handle scheduling, coordination, and basic office tasks

1. Center Operations Support

• Assist in the day-to-day operations of the treatment center
• Help coordinate program logistics (sessions, activities, client needs)
• Ensure a professional and welcoming environment for clients and families

1. Clinical Support (Non-Therapeutic)

• Assist the clinical team in non-clinical tasks (documentation, scheduling, coordination)
• Support client engagement and comfort within the program
• Maintain confidentiality and ethical standards at all times

Qualifications / Preferences:

• Bachelor’s degree in Psychology or Social Work (preferred but not required), Business Administration, Marketing, or related field
• Atleast 2 years admin, marketing and sales experience
• Strong communication skills (verbal and written) — confident speaking with clients, families, and multidisciplinary team
• Sales-oriented mindset with the ability to build trust and rapport
• Team player with flexibility in a dynamic treatment environment
• Organized, detail-oriented, and able to multitask
• Emotionally mature and able to handle sensitive situations professionally
• Experience in sales, customer service, healthcare, or behavioral health is an advantage
• Willingness to learn about addiction, mental health, and recovery processes

Work Schedule:

• Full-time position (8 hours a day)
• Flexible schedule (may include weekends or extended hours depending on client needs)
• On-site work at the treatment center
• Budlaan, Talamban, Cebu City