BPO Business Development Manager

This role involves the development of effective pricing models, strategic market penetration, and building a robust sales pipeline. The ideal candidate will be a strategic thinker with a proven track record of sales success in the BPO industry.

This position offers commission-based incentives.

Key Responsibilities:

• Lead Generation & Market Research:
• Identify new business opportunities and potential clients across various industries.
• Conduct thorough market research to understand industry trends, customer needs, competitor activities, and potential areas for growth.
• Identify emerging markets and verticals to target for expansion.
• Client Acquisition & Sales:
• Develop and implement a business development strategy to acquire new clients and expand market reach.
• Present and sell BPO services (customer support, IT outsourcing, HR services, finance, etc.) to potential clients.
• Tailor BPO solutions based on client needs and business objectives.
• Build and maintain relationships with key decision-makers and stakeholders at prospective client organizations.
• Achieve sales targets and contribute to the company’s overall growth.
• Pricing Model Identification:
• Develop and implement effective pricing strategies for BPO services based on client requirements, market conditions, and competitor analysis.
• Work with the finance and operations teams to create flexible pricing models (e.g., per transaction, subscription, outcome-based, etc.) to ensure competitive offerings while maintaining profitability.
• Adjust pricing structures based on evolving market conditions and client demands to maximize revenue.
• Market Penetration Strategy:
• Create and execute strategies to penetrate new markets and increase the company’s market share in the BPO industry.
• Identify high-potential markets (geographically or sector-wise) for expansion and develop targeted approaches to gain market presence.
• Conduct competitor analysis to identify competitive advantages and weaknesses for better positioning in the market.
• Build a strong brand presence in new markets through networking, partnerships, and thought leadership.
• Pipeline Buildup & Sales Forecasting:
• Build and manage a robust sales pipeline, ensuring a steady flow of leads and opportunities.
• Develop long-term relationships with prospects, ensuring regular follow-ups and nurturing.
• Set realistic sales targets and monitor pipeline progress to ensure a consistent revenue stream.
• Prepare and present accurate sales forecasts to the leadership team, ensuring timely execution of strategies to meet or exceed targets.
• Proposal Development & Negotiation:
• Work closely with internal teams (operations, finance, legal) to develop tailored proposals and responses to client RFPs.
• Lead negotiations and close contracts, ensuring mutually beneficial terms for both the client and the company.
• Align proposed solutions with clients' goals, ensuring value through cost-effective and scalable BPO services.
• Client Relationship Management:
• Manage existing client relationships to ensure long-term satisfaction and contract renewals.
• Address client concerns and feedback promptly, ensuring a high level of service delivery.
• Identify opportunities for upselling and cross-selling additional BPO services to existing clients.
• Sales Strategy & Reporting:
• Set sales targets, track performance, and report on progress.
• Analyze sales data and market trends to refine sales strategies and improve lead generation.
• Regularly report on pipeline status, sales forecasts, and the effectiveness of business development initiatives.
• Continuously evaluate and adjust strategies based on performance and market dynamics.
• Cross-Functional Collaboration:
• Work closely with internal teams (marketing, operations, finance, and legal) to ensure smooth execution of contracts and service delivery.
• Provide feedback and insights to internal teams to improve service offerings and client satisfaction.
• Industry Networking & Brand Representation:
• Represent the company at industry events, conferences, and networking opportunities to generate new leads and business partnerships.
• Strengthen the company’s brand presence through consistent industry engagement and relationship-building.

Pay: Php40,000.00 - Php60,000.00 per month