IT Systems Support Specialist (CRM & LMS) | ZR_825_JOB

This a Full Remote job, the offer is available from: Philippines

This is a remote position.

IT Systems Support Specialist (CRM & LMS) | (WFH)

Background

• If you’re someone who thrives on solving tech issues, streamlining systems, and making users feel supported, this is your opportunity to shine.

About the Role

You’ll handle first-level support with a focus on CRM and LMS platforms. You won’t just fix things—you’ll improve them. From onboarding new team members to keeping systems running smoothly and securely, your work has a visible impact.

Your Key Responsibilities:

• Respond to and resolve support requests through a ticketing platform.
• Support tools like HubSpot, Klaviyo, LearnDash, Google Workspace.
• Escalate complex issues and follow up for resolution.
• Manage user accounts, permissions, and device setup.
• Maintain SOPs, documentation, and the internal knowledge base.
• Monitor ticket trends and suggest improvements or automation.

Requirements

• 2–3 years of experience in IT support or a help desk role.
• Solid grasp of CRMs, LMS platforms, and cloud-based tools.
• Strong communicator—especially with non-technical users.
• Detail-oriented, proactive, and driven to improve systems.

• Hands-on support for systems like HubSpot, LearnDash, Moodle.
• Experience with Google Workspace (Admin Console, Docs, Drive).
• Familiar with remote troubleshooting and system setup.
• Clear and structured documentation of processes and solutions.

• You're happiest in environments where people are approachable, feedback flows both ways, and tech problems are tackled with collaboration—not blame. You
• like to keep things organized, make life easier for others, and constantly learn.

• Be the calm, capable first responder for system issues.
• Help new staff hit the ground running on Day 1.
• Spot recurring issues and build better processes.
• Ensure platforms like HubSpot and LearnDash run without a hitch.

• Ticket resolution times and quality of support.
• Onboarding readiness and system access accuracy.
• Documentation completeness and relevance.
• Input system improvements and user satisfaction.

• Monday to Friday, Day-Shift.
• Remote work from the Philippines.

• Permanent Work-from-home setup
• Company-provided equipment
• Secondary Wi-Fi Modem
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• 13th Month Pay
• Grab Voucher every month
• Birthday Gift
• Loyalty Gift
• Christmas Gift
• Work-Life Balance
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

This offer from "PeoplePartners Inc." has been enriched by Jobgether.com and got a 72% flex score.