Online Customer Support Agent | Chat, Email & Calls
STACKph Quezon City Full-time
About the role
We are seeking an Online Customer Support Agent to join the customer service team at GDV Business Services Co. This is a full-time position based in Tondo, Manila City, Metro Manila. In this role, you will be the primary point of contact for our customers, providing exceptional support across multiple channels including chat, email, and telephone calls.You will be instrumental in ensuring customer satisfaction and loyalty by delivering responsive, professional, and solution-focused service on a daily basis.
Key responsibilities- Respond to customer inquiries through chat, email, and telephone in a timely and professional manner
- Troubleshoot customer issues and provide effective solutions or escalate to appropriate departments when necessary
- Maintain accurate and detailed records of customer interactions and resolutions in the company system
- Handle multiple customer contacts simultaneously while maintaining quality service standards
- Provide product and service information to customers to support their purchasing decisions
- Process customer requests, complaints, and feedback with empathy and professionalism
- Collaborate with team members and other departments to resolve complex customer issues
- Meet and exceed performance targets including response time, resolution rate, and customer satisfaction metrics
- Identify opportunities to improve customer experience and provide suggestions to management
- Proven experience in customer service, call centre, or related customer-facing roles
- Excellent communication skills with the ability to articulate clearly and professionally across written, verbal, and chat formats
- Strong problem-solving abilities and a customer-centric approach to resolving issues
- Proficiency in using customer service software, ticketing systems, and communication platforms
- High level of patience, empathy, and emotional intelligence when dealing with diverse customer needs
- Ability to multitask and manage time effectively in a fast-paced environment
- Attention to detail and accuracy in documenting customer interactions and information
- Reliable, professional demeanour with a commitment to maintaining service quality standards
- Fluency in English (spoken and written); additional languages are advantageous
- Stable internet connection and a quiet workspace suitable for conducting calls and customer interactions
- Competitive salary and benefits package
- Opportunities for professional development and career advancement within the customer service sector
- Supportive team environment with experienced colleagues and management
- Performance incentives and recognition programmes for outstanding service
- Flexible scheduling options to support work-life balance
- Access to training and resources to enhance customer service skills
- Health and wellness initiatives to support employee wellbeing
About us
GDV Business Services Co. is a dedicated business services company committed to delivering high-quality customer support solutions. We pride ourselves on fostering a professional, inclusive, and supportive workplace where employees are empowered to succeed.Our mission is to provide exceptional customer experiences that drive loyalty and build lasting relationships. We value integrity, innovation, and continuous improvement, and we invest in our team to ensure they have the tools, training, and support needed to excel in their roles.
Apply now
If you are a motivated customer service professional ready to make a positive impact, we would like to hear from you. Please submit your CV and a brief covering letter outlining your relevant experience and why you are interested in this position.Join the GDV Business Services Co. team and become part of a customer-focused organisation.
STACKphManila, 10 km from Quezon City
About the role
We are seeking an Online Customer Support Agent to join the customer service team at GDV Business Services Co. This is a full-time position based in Tondo, Manila City, Metro Manila. In this role, you will be the primary point...
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