Customer Service

Job Description

Responsibilities:

• Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.
• Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.
• Customer Service for American consumer banking
• Use of CRM tools & collecting/documenting detailed information
• Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.

Minimum Qualifications / Skills:

• High School / Senior High School graduates are accepted, College graduates are preferred.
• Ability to perform in a fast-paced and high-volume service center.
• Ability to multi-task alongside compliance to the process
• Shall pose no challenges in adhering to work schedules.