Customer Service Assistant (Open for Fresh Graduate)
Metropolitan Bank and Trust Company Quezon City Full-time
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career.And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Customer Service Assistant
Job Summary:
- Handles and responds to basic phone and email inquiries, requests, and complaints from both internal and external clients regarding the bank’s products and services, including online banking, cash management, deposit and card-related concerns, and trade transactions.
Specific Duties & Responsibilities:
- Handles basic phone and email inquiries and requests related to the bank’s products and services, including online banking, cash management, deposit- and card-related concerns, and trade transactions.
- Efficiently addresses customer complaints and feedback and provides suggestions to improve current processes.
- Interacts with customers in a courteous, friendly, and professional manner in line with the bank’s core values.
- Immediately escalates client issues or concerns that require a supervisor’s review and final action.
- Completes daily, weekly, and monthly assigned tasks, including offline duties outside of calls and email functions.
- Coordinates closely with internal units and branches to help resolve and investigate client concerns.
- Maintains accountability and ensures strict confidentiality in handling corporate documents and information.
- Ensures proper and accurate documentation of all client inquiries, requests, and complaints.
Other Details:
Unit: Institutional Transaction Banking Group / Customer Services DepartmentLocation: The Shops, BGC, Taguig (Monday to Friday, 08:30 AM – 05:30 PM)
Motor ImagePasig, 10 km from Quezon City
CUSTOMER SERVICE ASSISTANT
JOB DESCRIPTION:
• Maintaining good relations with customers, locate their concerns, suggestions and comments; and be a channel in resolving customer complaints to gain total customer satisfaction.
• Support of CS...
Pasig, 10 km from Quezon City
not manage other team members.
Key Responsibilities
Customer Support and Communication
Respond to customer inquiries through phone, email, and internal support channels.
Provide clear, timely, professional, and helpful responses to customers.
Communicate...
Metropolitan Bank and Trust CompanyManila, 10 km from Quezon City
contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Customer Service Assistant
Job Summary:
• Handles and responds to basic phone and email inquiries, requests, and complaints...