IT Service Management Assistant Manager

Job Description

To accomplish these goals, they collaborate closely with a range of teams, stakeholders, and vendors.

Responsibilities

Key Result Area

1. Manage the delivery of IT Services for the entire network (Head office, branches, and sub-agent locations)
2. Design and develop IT Service delivery processes and tools that are consistent with ITIL standards and enable service quality management and measurement at all levels

1. Manage the quantity and health of the company's IT assets
2. Manage all incoming and outgoing inventory in both Head Office and company-owned branches.

1. Keeps an eye on vendor's adherence to their contractual duties and evaluates their performance using business standards.
2. Maintains and updates assets database, keeping track of each asset'slife.
3. Keeps up ties with vendor contacts, handles grievances, and updates senior management on the state of the relationship.

1. Ensure the regular updating of software patches is applied to all IT assets.
2. Assess and test the software update prior to deploying it into production.

1. Control cost and budgets on IT systems

1. Manage the IT Operations section, providing motivational leadership, support, and guidance necessary to forge a highly productive, well-respected team.
2. Demonstrate business and financial acumen, ensuring the effective deployment of resources in order to deliver exceptional business results
3. Complete planning, implementation, control, and audit of service provision, to meet business requirements

• Education: Graduate of Bachelor's degree preferably in Computer Science or Computer Engineering
• At least 5 years experience as IT Operations head or equivalent
• Relevant working experience in the field of IT infrastructure, service desk, IT operations, Network management and Information Security.
• ITIL certified. Experience in COBIT, ISO 27001 and ISO 9001 is preferred.
• Capacity to bridge the gap between the complexities of technology and the practical needs of the business.
• Experience of planning, organizing, resourcing and managing IT Services organizations.
• Ability to coach, direct and develop Information Technology professionals in a multicultural context.
• Strong communication and influencing skills, presenting highly technical issues verbally and in writing, to both technical and non-technical personnel at all levels in the organization.

• Our Purpose:To empower and uplift Filipinos by providing access and choices for financial inclusion
• Our Mission:We put the customer first by delivering innovative, reliable, and secure solutions to all our stakeholders and through digital and human touchpoints.
• Our Vision:A nation where financial services are inclusive and borderless
• Industry Leadership:As a subsidiary of Union Bank of the Philippines, PETNET is backed by a strong financial institution that leads the way in delivering innovative solutions and revolutionizing the banking industry.
• Professional Growth:We foster a culture of continuous learning and personal development. By joining our team, you will have access to training programs, mentorship opportunities, and a supportive work environment that encourages growth and progression.
• Team Collaboration:At PETNET, we believe in the power of collaboration and teamwork. You will have the opportunity to work alongside talented professionals, exchange ideas, and contribute to meaningful projects that shape the future of financial services.
• Impactful Work:Our services play a crucial role in facilitating global transactions, cross-border payments, and financial inclusivity. By joining us, you will make a tangible impact on individuals, businesses, and communities, both locally and globally.