FRONT OF THE HOUSE SUPERVISOR

About the role

This role is strategically important to our business, as you will be the key leader responsible for maintaining service standards, guest satisfaction, and operational excellence in our front-of-house areas.

1. Supervise and coordinate all front-of-house staff, including hosts, servers, and bussers, ensuring they maintain the highest standards of service and professionalism
2. Manage the host stand and reservation system, ensuring efficient table management and optimal guest flow throughout service periods
3. Greet guests warmly and professionally, setting the tone for their dining experience and addressing any immediate concerns
4. Train, mentor, and develop front-of-house team members on service protocols, menu knowledge, and customer service excellence
5. Monitor table service quality and ensure all guests receive prompt, attentive, and courteous service
6. Handle guest complaints and concerns with professionalism and grace, working towards swift resolutions that maintain guest satisfaction
7. Coordinate with the kitchen and back-of-house teams to ensure seamless communication and timely delivery of food and beverages
8. Maintain cleanliness and presentation standards in dining areas, including tables, chairs, and service stations
9. Manage seat timing and table turnover to optimise revenue whilst maintaining service quality
10. Prepare and review daily reports, including covers, revenue, and staff performance metrics
11. Assist in scheduling staff and managing labour costs in line with business objectives
12. Ensure compliance with health, safety, and hygiene regulations at all times

1. Minimum 3-5 years of experience in a front-of-house supervisory or leadership role within a high-volume restaurant, hotel, or hospitality establishment
2. Proven track record of delivering exceptional guest service and maintaining high customer satisfaction scores
3. Strong leadership and team management skills with the ability to motivate and develop staff members
4. Excellent communication and interpersonal skills, with the ability to interact professionally with guests and team members at all levels
5. In-depth knowledge of food and beverage service standards, dining etiquette, and hospitality protocols
6. Proficiency in point-of-sale (POS) systems and reservation management software
7. Strong organisational and multitasking abilities, with the capacity to remain calm under pressure during peak service periods
8. Problem-solving skills and the ability to handle guest issues with diplomacy and discretion
9. Physical ability to stand for extended periods and work flexible hours, including evenings, weekends, and holidays
10. Fluency in English and Filipino preferred; additional language skills are advantageous
11. Relevant hospitality qualifications or certifications (such as Food Handler Certification or Hospitality Management credentials) are a plus

What we offer

Our workplace culture emphasises teamwork, continuous learning, and employee wellbeing. We recognise and reward excellence in service delivery and offer benefits that support the health and work-life balance of our staff. Join a team where your contributions are valued and where you can build a meaningful career in the hospitality industry.

About us

We pride ourselves on our reputation for quality service, innovative menu offerings, and our ability to exceed guest expectations at every opportunity.

Apply now

We look forward to meeting talented candidates who are ready to make an impact on our front-of-house team.